Cancellation Policy

Note:

A minimum non-refundable deposit amount of INR 10,000/- is charged as a part of the entire package at the time of booking.

WHEN WE CANCEL

The Company reserves the right to cancel a confirmed booking. We shall not cancel your confirmed “Long Duration” trip less than 30 days before departure unless we are forced to do so as a result of unusual and unforeseeable conditions beyond our control, the consequences of which we could not have avoided even with all due care.

All “Short Duration” activities will be subject to cancellation if the minimum seat requirement is not filled up.

If we cancel your trip (except where you have failed to make payment or as a result of force majeure) we shall offer you the option of purchasing an alternative trip from us of a similar standard to that originally booked, if available. If the chosen alternative is less expensive than your original trip, we shall refund the difference but if it is more expensive, we shall ask you to pay the difference.

Alternatively, you are entitled to a refund of all monies you have paid to us save that paid for permits (if applicable) which can only be refunded if the refund has been made available to us.

Except where we cancel for reasons other than those mentioned in this section, we shall have no additional charge to you. We are sorry we cannot pay any expenses and losses incurred as a result of any cancellation.

Where a significant element of the trip cannot be provided, we will make suitable alternative arrangements for the continuation of the trip. If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, we may provide the Client a refund of unused trip portions.

Where a significant alteration of planned activity or cancellation occurs which is not due to force majeure or other circumstances beyond the Company’s control, the Company will in some circumstances offer compensation.

WHEN YOU CANCEL

In-case you wish to cancel your confirmed “Long Duration” trip with us, then cancellation charges will be applicable as per following schedule:

Cancellation Period – Charges Per Head

Less than 14 Days – 100% of the trip price

14-29 Days – 75% of the trip price

30-45 Days – 50% of the trip price

More than 45 Days – 25% of the trip price

We reserve the right to waiver the above charges on a case-to-case basis for reasonable reason.

In-case you wish to cancel your “Short Duration” trip due to any personal reasons, your initial 50% Advance with us is forfeited by you.

Further, the Client name will be recorded in our list of “Cancelling” members. If the name repeats in the “Cancelling” member list for the 3rd time, we reserve the right to seek 100% deposit with such clients for confirming any further bookings made.

UNUSED SERVICES

There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e., sickness, death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.

PRICES AND SURCHARGES

No price increases will be made to a booking 30 days or less before departure.

The Company reserves the right to impose surcharges (price increases) up to 30 days before departure due to unfavourable changes in exchange rates, increases in air fares or other transportation/fuel costs, increases in local operator costs, taxes, or if government action should require us to do so.

The Company will absorb 2% of any such surcharge on the trip price. If the surcharge/price increase is for more than 2%, then the whole increase will be charged.

If any surcharge results in an increase of more than 10% of the trip cost, the Client may cancel the booking within 14 days of notification of the surcharge and obtain a full refund of all monies paid (excluding the 10% non-refundable deposit).

Cancellation requests must be received in writing or by email.

Thank You